SHIPPING F.A.Qs

WHILE WE TRY TO GET ALL ORDERS SHIPPED AS QUICKLY AS POSSIBLE SOMETIMES ORDERS INCUR DELAYS

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is entered correctly and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring a timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

WHEN WILL MY ORDER SHIP?

All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been picked up from our facilities by the carrier. All orders are processed in the order in which they are received. Depending on a number of factors, domestic and international orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process. 

After your payment is authorized and verified, standard orders can still take 3 business days to process. This is just an estimate and doesn't include weekends or holidays.

Orders placed on weekends from Friday after 3pm-Sunday will process on Monday. 
 
HOW MUCH IS SHIPPING?
Shipping cost is automatically calculated at checkout before submitting your payment information. Shipping fees are non-refundable. If you refuse any shipments from kleauxkouture.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. 
 
HOW LONG IS SHIPPING?

WE SHIP BY USPS MAIL.  ALL SHIPMENTS INCLUDE TRACKING.

Once your order has been shipped, below are the estimated times of arrival. Please note arrival times may take longer during holidays depending on the efficiency of your local post office. Once your package has shipped from our facilities please use the USPS tracking tool or contact USPS CUSTOMER SERVICE FOR TRACKING UPDATES. 1-800-275-8777

U.S. Orders:

-USPS Priority- 2-3 days (does not include Sunday) insured

-USPS First Class- 2-5 days (does not include Sunday)

-USPS Express mail -1-2 days (does not include Sunday) insured

International Orders:


USPS Priority international mail (7-14 business days) insured

 

2019 holidays

TUESDAY January 1
New Year’s Day
MONDAY January 21
Martin Luther King Jr. birthday
MONDAY February 18
Washington’s Birthday (observed)
MONDAY May 27
Memorial Day
THURSDAY July 4
Independence Day
MONDAY September 2
Labor Day
MONDAY October 14
Columbus Day
MONDAY November 11
Veterans Day (observed)
THURSDAY November 28
Thanksgiving Day
WEDNESDAY December 25
Christmas Day

HOW CAN I TRACK MY ORDER?

When your order is placed, you will receive an automatic confirmation email or text (depends on the notification method chosen at checkout). Your order will process, and when it's ready to leave our facilities you will receive a second email with tracking information for your shipment.

The message will include your order details and tracking number. Please click the blue view my order button to follow the progress of your shipment. 

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our facilities. Tracking can take up to 48 hrs to update in USPS system. Please use the USPS tracking feature to determine when your package is picked up, in-transit, and delivered to your door.

I PLACED AN ORDER BUT DID NOT RECEIVE A CONFIRMATION?

After your order is placed, an order confirmation email or text is automatically sent. If you have not received a confirmation within 10 minutes of placing your order please email info@kleauxkouture.com or give us a call at 1-504-541-2900.

DO YOU REFUND SHIPPING FEES?

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:

Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (info@kleauxkouture.com) along with a description of the damaged item and your order number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

MY PACKAGE IS SAYING DELIVERED BUT I DON'T SEE IT

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete.

Kleaux Kouture does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

MY ORDER SAYS SHIPPED, WHY DID I RECIEVE A REFUND?

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order. We will issue a refund to your original form of payment for the item(s) not in stock.

We thank you and truly appreciate your business #kleauxjewel